Key Account Support Specialist (m/f/d) Middle East/UAE

It’s Time for Takeoff – Omnevo is Waiting for You!

At Omnevo, we’re redefining how airlines, airports, and rail operators optimise their revenue potential. Our modular and highly scalable solutions power everything from pre-order and e-commerce to onboard retail and back-office operations, ensuring seamless customer experiences across the travel industry.

As the global leader in ancillary revenue solutions for food & beverage, retail, and experiences, we’re a fast-growing IT company that thrives on agility, collaboration, and innovation. If you love tackling challenges, working in a dynamic environment, and playing a key role in customer success, this is the place for you!

We’re searching for a Key Account Support Specialist Middle East (m/f/d) to join our team, supporting customers in the UAE and Australia. In this staff position, you will coordinate stakeholders, manage customer communications, and ensure smooth daily operations. Your role is essential in problem-solving, report generation, and keeping all involved parties informed and up to date.

📍 Location: UAE (onsite role with occasional travel, including to Australia)
🌍 Eligibility: Due to travel regulations, applicants must hold citizenship or a valid passport from the EU, UK, USA, Canada, Australia, New Zealand, Japan, South Korea, or Singapore.

Your Role

• Act as the key link between customers and internal teams, resolving technical and operational issues while handling complaints and improvement requests.
• Provide proactive support for customers using the Omnevo Software Suite and ePOS devices, identifying training needs and ensuring smooth adoption.
• Collaborate with key account management and BI/Analytics teams in Morocco to maintain accurate reporting on sales data and operational performance.
• Work closely with the Omnevo helpdesk, providing background information and insights to facilitate fast issue resolution.
• Take charge of communication during major incidents, coordinating post-mortem reviews and delivering summary reports with action items to customers and internal teams.
• Support hardware-related requests and SLA reporting with hardware suppliers for ePOS devices.

What You Bring

✔ Several years of hands-on experience in account or project management within aviation, travel retail, logistics, or catering, with a solid understanding of IT systems.
✔ A proactive problem-solving mindset, taking full ownership of customer issues and ensuring exceptional service delivery.
✔ Outstanding communication and interpersonal skills, with the ability to engage and build strong relationships with stakeholders at all levels.
✔ Experience working in agile project environments, collaborating effectively across teams.
✔ Willingness to travel occasionally to support key customers, particularly to Australia.