Crew Ops application
Empowering crew with a centralised digital tool for order management, stock updates, and seamless service - ensuring Anna’s favourite skincare product is available when she asks.
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Onboard shopping solutions
Transform in-seat convenience into a revenue powerhouse
Engage passengers with seamless onboard shopping, pre-order and instant payments
A leisure traveller looking for more
Meet Anna:
Anna boards her flight with excitement, knowing she can browse and shop from her seat. Midway through the journey, she opens the airline's onboard shopping app and selects a premium watch, adding a bottle of her favourite skincare to her order. She also orders a fresh meal, seamlessly delivered to her seat. With Omnevo’s Onboard Retail solution, Anna experiences retail on her own terms.
A rail commuter seeking ease and comfort
Meet Sophie:
Sophie is a frequent rail traveller commuting for work. With a busy schedule and a lot of luggage, she appreciates being able to order a meal directly to her seat using the railway’s onboard app. As she settles into her journey, she selects a freshly prepared dish and a drink, paying instantly through the app. Moments later, her meal is delivered by the onboard staff, allowing her to enjoy a stress-free dining experience. With Omnevo’s Order-at-Seat functionality, Sophie benefits from a seamless, efficient service that fits her lifestyle.
Industry insight:
The global onboard rail catering market is projected to reach USD 13.49 billion by 2034, exhibiting a steady CAGR of 2.56%. Digital food ordering platforms are seeing increased adoption, with Indian Railways Catering and Tourism Corporation receiving 20,000 online food delivery requests daily.
Empower passengers to shop from their seat
Passengers like Anna and Sophie no longer need to wait for the trolley service. With Omnevo’s Onboard Retail solution, they can browse and purchase at their convenience:
Seamless POS transactions
Instant payment processing with multiple options, including airline-integrated loyalty points, for a frictionless checkout experience.
In-flight & Rail shopping
Securely purchase duty-free and onboard products without relying on limited cart stock, ensuring greater choice and availability.
Pre-order meals & snacks
Reserve preferred meals and snacks in advance, guaranteeing availability and enhancing the passenger experience.
Industry insight:
Airlines that have adopted digital onboard sales platforms have reported an increase in ancillary revenue per passenger by 30-50% compared to traditional trolley-based sales methods. Crew-optimised POS solutions can reduce service time by 20-30%, allowing staff to engage more effectively with passengers and increase sales opportunities.
Supporting crew for a smoother journey
As Anna enjoys her meal and Sophie receives her order, the onboard crew benefits from Omnevo’s Travel Retail Logistics product, ensuring smooth operations and efficient service:
Order-at-seat functionality
Passengers like Sophie can browse, order, and pay for meals and snacks directly from their seat, guaranteeing her preferred dish before it runs out.
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Data-driven selling
Real-time insights help crew personalise recommendations, such as suggesting Anna a complementary fragrance or alerting Sophie to special F&B offers, maximising revenue opportunities.
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Book a discovery call to find out how we can help your airline, airport or railway increase revenue, delight passengers and improve operational efficiency
