Real-time stock management:
Ensuring James’ fragrance is in stock at the airport collection point.
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Travel retail solutions
Unlock new revenue streams across the passenger journey
Drive passenger engagement and maximise retail revenue
A frequent traveller expecting convenience
Meet James:
James, a business traveller, is preparing for his next trip. Before heading to the airport, he browses exclusive duty-free products on his mobile app, selecting a luxury fragrance to pick up at the airport. He also pre-orders a premium meal to enjoy on his flight. With the Ancillary ecommerce product from the Omnevo suite, his journey becomes seamless and personalised.
Reach your customers before, during and after their trip
Passengers like James expect a frictionless retail experience. With Omnevo’s Ancillary ecommerce product, airlines and airports can engage travellers at every stage of their journey:
Pre-order and home delivery
James secures his shopping before departure, ensuring availability and smooth pick-up.
Personalised offers
AI-driven insights present him with tailored promotions based on past purchases.
Omnichannel shopping
He effortlessly switches between his mobile, laptop, and in-terminal kiosks to browse products.
Industry insight:
• Airports generate an average of 40% of their total revenue from non-aeronautical streams, with retail sales playing a key role.
• Pre-order solutions can increase basket size by up to 60%, as travellers are more likely to commit to purchases ahead of time.
Behind the scenes: a logistics powerhouse
James’ order is seamlessly managed by Omnevo’s Retail Logistics & Fulfilment OMS module, ensuring availability, real-time updates, and smooth delivery:
Integrated fulfillment
As soon as James places his order, the system processes it, ensuring the fragrance is picked, packed, and routed for delivery or collection without delays.
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Seamless order management
The system keeps both James and the retailer informed in real time, sending alerts when the order is ready for pick-up, creating a smooth and stress-free experience.
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Ready to start working
with our team?
Book a discovery call to find out how we can help your airline, airport or railway increase revenue, delight passengers and improve operational efficiency
