Customer Delivery Success Manager
As a Customer Delivery Success Manager (m/f/d) at Omnevo, you take ownership of customer relationships and drive project success by turning client needs into actionable solutions across cross-functional teams.
Customer Delivery Success Manager
It’s Time for Takeoff – Omnevo is Waiting for You!
At Omnevo, we’re transforming the way airlines, airports, and rail operators maximise their revenue potential. Our modular and highly scalable solutions power everything from pre-order and e-commerce to onboard retail and back-office operations, ensuring seamless customer experiences across the travel industry.
As the global leader in ancillary revenue solutions for food & beverage, retail, and experiences, we’re a fast-growing IT company that thrives on agility, collaboration, and innovation.If you love tackling complex challenges, working in a self-organised and agile environment, and shaping cutting-edge solutions, this is the place for you!
As a Customer Delivery Success Manager (m/f/d) at Omnevo, you’ll be the main point of contact for our customers throughout the entire project lifecycle. You’ll own and maintain key customer relationships, coordinate the rollout of new projects, and work closely with cross-functional teams including development, UX/UI, architecture, and external partners. Your role is crucial in translating customer needs into technical requirements and ensuring successful project delivery.
Your Role
- Project & Rollout Management: You are responsible to plan, schedule, and lead end-to-end customer project rollouts, ensuring on-time and on-budget delivery
- Act as a solution-oriented partner for clients by understanding their business needs, leading requirement sessions, visualize proposals for customer journeys (e.g., in Miro) to present tailored concepts
- Support Technical Coordination: You can read architecture diagrams, manage integrations with clients and partners, coordinate product data discussions, and confidently deliver product demos
- User Story Definition: You are experienced in creating detailed user stories and acceptance criteria to guide development and ensure alignment with business goals
- Stakeholder Communication: You act as the primary point of contact for customers and internal teams, ensuring clear communication and stakeholder alignment throughout the project
- Performance Tracking & Post-Launch Support: You define KPIs to measure project success, oversee post-launch maintenance, and continuous improvement
- Risk, Budget & Vendor Management: You identify risks, manage budgets, and coordinate with third-party vendors to support successful project outcomes
What you bring
- You have a strong understanding of technical concepts – while no specific tech stack is required, you are tech-savvy, understand API interfaces, can identify what needs to be integrated, and enjoy collaborating with developers and architects
- You are confident when it comes to UX/UI and ideally have some hands-on experience collaborating in this area
- You communicate clearly, lead with confidence, and stay organized even when things get complex
- You think in a structured way, take initiative, and work well independently
- You are open to occasional business travel, thrive in intercultural environments, and are comfortable in a primarily remote setup with some in-person meetings
- You are business fluent in German and English (written and spoken); French skills are a strong plus
What We Offer
💼 Your Work, Your Way – Flexible, self-organised work culture with no rigid hierarchies. Work remotely or from our office – the choice is yours!
🚴 Lifestyle Perks – Job bike, discounted Deutschland-Ticket for public transport, sabbaticals, opportunities to work abroad, and a company pension plan.
🏋️Well-being Matters – A comprehensive mental & physical health package, including OpenUp and EGYM Wellpass.
🖥 Top-tier Tech – A fully equipped workspace with state-of-the-art hardware & software to keep you productive and comfortable.
📚 No Standing Still – A €2,000 personal training budget for continuous learning and development.
🎉 Team Spirit – Regular team events, summer parties, after-work meetups, and sports activities like yoga, football, and volleyball.
🏢 The Coolest Office in Wiesbaden – Right in the city centre, with free parking, an in-house chef, Thai massages, a play area (foosball, table tennis, billiards), and unlimited snacks & drinks.