Key Account Manager Middle East

Key Account Manager (m/f/d) Middle East

It’s Time for Takeoff – Omnevo is Waiting for You!

At Omnevo, we’re redefining how airlines, airports, and rail operators optimise their revenue potential. Our modular and highly scalable solutions power everything from pre-order and e-commerce to onboard retail and back-office operations, ensuring seamless customer experiences across the travel industry.

As the global leader in ancillary revenue solutions for food & beverage, retail, and experiences, we’re a fast-growing IT company that thrives on agility, collaboration, and innovation. If you love tackling challenges, working in a dynamic environment, and playing a key role in customer success, this is the place for you!

We are currently looking for a Key Account Manager based in the United Arab Emirates to support our local ePOS customers.In this full-time, onsite role, you will act as a central contact for operational topics, offering technical support and maintaining strong client relationships. Please note that for this position, we can only consider applicants with a valid work authorization in the UAE already in place, as no visa sponsorship is available.

📍 Location: UAE

Your Role

• You serve as the link between key customer contacts and internal teams while resolving (technical) issues and problems faced by customers, deal with their complaints and improvement requests
• You support the customer proactively in using the Omnevo Software Suite as well as the ePos devices and identify further training needs
• You work closely with key account management and BI/Analytics team in Morocco to set up continuous reporting on sales data and completeness of data in back office
• You are responsible to keep the communication afloat during bigger incidents, coordinate post-mortem meetings and provide summary reports with action items to the customer and the Omnevo product team
• You support requests for hardware and SLA reporting with hardware suppliers for ePos
• You take manage timelines and deliverables, and ensure successful implementation of solutions within scope and budget

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What You Bring

• You have several years of practical experience as account or project manager in aviation, travel retail, logistics or catering, with a basic technical IT understanding and the willingness to learn
• You have a hands-on approach to solve customer issues, work as self-starter with a desire for ownership and commitment to the job and excellent service
• You possess excellent interpersonal and communication skills with the ability to network, build relationships and engage effectively with stakeholders at all levels of seniority
• You are a strong cross-functional collaborator and have experience with agile project management and organizations
• You have a valid visa already be in place as no visa sponsorship is available