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Point of Sale & Onboard

Order Management

Supply Chain Logistics

Catering Management

Operations & Analytics

Omnevo and Airfree partnership radically expands the inflight revenue opportunity

Omnevo and Fraport extend long-term partnership by 5 more years

Omnevo powers a new performance level for SKY express

Omnevo and Aeroparker Partnership Drives Airport Ancillary Revenue

Omnevo Growth Signals A Digital Revenue Surge in 2023

Omnevo Selected as easyJet's Ancillary & In flight retail E-Commerce Partner

Omnevo Celebrates Launching Brand New ePOS Solution for Entire Virgin Australia Fleet

Omnevo Announces Go-Live with Zurich Airport, Reshaping Airport E-Commerce

Omnevo And Icelandair Collaborate to Elevate Passenger Experience Through Digital Innovation

SkyExpress and ASL Airlines France Renew Contracts with Omnevo

Omnevo Receives Investment from Ventiga Capital Partners

External

LARA: Ancillary Revenue

DFNI: Inflight Essentials

Onboard Hospitality: The race for retail

Inflight Online: Stress Free Retail

Onboard Hospitality: Ordering ahead

PAX partners with A2B Australia

Onboard Hospitality: Sky-high Opportunites?

Onboard Hospitality: How to sell to Young Travellers

Webintravel:OAG to airlines

World Aviation Festival Singapore

DFNI: Inflight Essentials

WTCE: Is Buy Onboard the Future of Inflight Revenue?

Onboard Hospitality: Connected retail

DFNI: Flying Into The Future

DFNI: Omnevo Wins Frontier Award 2021

The Moodie Davitt Report: 3Sixty Duty Free extends Virgin Atlantic partnership with advanced ecommerce solution

WTCE: Airlines are Taking Steps to Become Full Lifestyle Brands

The Moodie Davitt Report: Joe Harvey joins Omnevo as Business Development Lead

Inflight Online: 5 Reasons Why Airlines Should Digitalise Their Ancillary Revenue - Now

Events

Events at the glance

Events

World Aviation Festival 2024

Customers

Customers at the glance

Singapore Airlines' KrisShop

SKY express

Insights

Get in touch

Paul Bilham

VP of Sales, Omnevo

Paul has worked in the travel technology space for over 20 years. Initially starting his career in the GDS segment he managed a number of high profile travel agency customers including Expedia and Thomas Cook as well as Lastminute.com, holding key positions at both Sabre and Travelport. For the past eight years, Paul has worked exclusively in the inflight retail sector, managing relationships with some of the world’s premier airlines, including Southwest Airlines, Westjet, KLM and FlyDubai where he gained extensive experience in the onboard retail sector, both from a technical and process perspective. He has delivered onboard retail implementations and migrations across of number of airlines and brings a wealth of aviation and commercial experience to the Omnevo team.

Aviation & Travel

Airlines Take Flight with Digital Solutions for Seamless In-Flight Purchases

The demand for contactless payment options has surged since the pandemic, and airlines are responding by increasing digital options for in-flight purchases. This shift in consumer behaviour presents a great opportunity for airlines to improve their ancillary revenue streams.

Aviation

An airlines journey to digital retail success: Start small, scale fast!

As I speak with airlines of all shapes and sizes, one of the most consistent themes of our conversations is how to innovate in the digital retail space, driving new revenues and enhancing the experience for passengers. For many airlines without prior digital retail presence, the prospect of deploying a comprehensive platform can be overwhelming. When they glance at mature offerings like Krisshop, which boasts over 30,000 products, home delivery, loyalty integration, and a multitude of functionalities, it's easy to feel lost in the complexity of it all. It's like trying to see the forest through the trees, with the vast expanse of new possibilities seemingly beyond the comfort zone of onboard retail. But here's the good news: embarking on an e-commerce journey need not be a plunge into the great unknown. Instead, airlines can take a phased approach that starts small and scales as they feel ready. This involves initially launching a straightforward e-commerce solution like, such as pre-ordering duty-free items and food and beverage services, before gradually expanding into a comprehensive platform that integrates their loyalty program, offers home delivery services, exclusive brand collaborations, and additional offerings such as airport parking. See our projects with Air Europa or Air Arabia for more specific examples.

Aviation

True Innovation Comes Outside The Cabin

One of the biggest emerging trends I have seen in the airline sector over the last couple of years is the concept of passenger self-serve onboard or order to seat. Despite the almost constant discussion at every industry event, the funny thing is, this isn’t really new at all – almost 10 years ago, a former CEO of an onboard retail technology provider proclaimed: “Over time the duty free model will shift to 100% passenger self-service transactions. One of the biggest reasons being the fact that the trolley only comes down the aisle once a journey, for half an hour – in essence the duty free store is only open for half an hour. If I can make transactions myself, through self-service technology, the store is open for the entire flight.” And yet, a decade later, this isn’t even close to the reality on-board most aircraft. During the pandemic, with the need for social distancing, coupled with a desire for innovation, self-service again bubbled to the fore – it gained a new level of relevance. With passengers across all demographics accustomed to ordering everything from groceries to new cars via their phones, digital transactions onboard an aircraft look to be a natural extension of what has become an everyday digital experience. The aviation sector is obsessed (but occasionally intimidated) by digital answers, and there is much that can already be done. Making a digital store available for browsing and even purchasing is achievable, both on IFE and passengers own devices. The process raises a number of operational implications, such as how crew learn of and deliver orders, how payments are handled (particularly if there is no air-to-ground connection) and how this sits alongside the existing cabin service. All of these issues require significant thought and, in some cases investment; and there lies the heart of the problem.

Aviation

RFPs and RFIs: Making a list and checking it twice…

It's Christmas, and everywhere children are sending their wish lists to Santa, hoping that all their dreams come true on the 25th. It’s been a while since I stopped sending my own wish list to the North Pole, but I do get the pleasure of seeing the adult equivalent in my working like in the form of RFPs and RFIs, and I am always delighted when Omnevo is invited to participate in these processes. I look at the list of what’s wanted, but rather than figuring out if you’ve been naughty or nice, I have the job of working out what can be delivered and when. I usually find that I can say ‘yes’ to most things on the wish list, but sometimes there are dreams that are beyond today’s reality. Pre-order for onboard or home delivery? – no problem. Onboard retail, both via POS and IFE – absolutely. Accept Bitcoin for onboard retail payments in an offline environment? - not yet ! Working in sales, I love receiving RFPs and RFIs and always view it as a chance to give an honest insight into what we can do, our view on the market, and how we can collaborate with potential clients. However, many in the industry regard the whole RFP process as outdated and bad for supplier businesses, particularly when it becomes a race to the bottom in terms of commercials. We see situations where suppliers who may have exactly the experience you need to deliver the project are priced out of consideration, while inexperienced suppliers may make claims they cannot deliver, simply to win the work. On more than one occasion I’ve seen clients select a lower cost supplier and then ultimately return to us to re-engage and start the project over. More positively, with an honest and collaborative approach, the RFP process can deliver the ideal merger of client ambition and supplier capabilities. These processes also give airlines a chance level the playing field, focusing on specific criteria to evaluate and benchmark all participants and find the most suitable supplier in an unbiased process. This works well if it includes a detailed and realistic assessment of what exactly is needed and can enable the development of the optimal platform and a winning outcome for both parties. At Omnevo, I’m always excited to see a wish list from a potential client and then work through the process of seeing how we can deliver it, including constantly innovating to tailor the platform to their needs. Like Santa, I always hope the wish list is realistic and I can make dreams come true! I hope you enjoy the holiday season and that your (realistic) wishes come true in 2023.

Aviation

How digitalization revitalised my career - and will drive airline recovery

“Are you crazy? Joining a start-up in the travel space in the middle of the worst global pandemic for over a century?!” That was just one of the concerned comments made to me when I left my previous job role after seven years and joined Omnevo in May 2021, with most of the aviation world at a standstill. in fact, it was Omnevo’s confidence and ambition in launching during the pandemic that told me this was something special. In the aviation industry’s chaos, they saw an opportunity. Exactly one year later, I know I made the right decision. While Omnevo is a relatively new brand to the market, we’re backed by AOE – one of the most experienced players in the market – and we’ve assembled a team of highly experienced people who have worked across airline operations, retail, F&B operations, logistics and technology for many years. This experience, combined with an incredibly skilled technical team, means that we can make impactful changes to an airline’s performance; and that’s exactly how Omnevo saw the opportunity, even while most of the world’s fleets were grounded.