It's time for takeoff, Omnevo is waiting for you!
With modular and highly scalable solutions, Omnevo empowers everything from pre-order and e-commerce to on-board retail and back-office operations, helping your airline, airport and rail operations to maximize revenue potential while providing an exceptional customer experience.
Omnevo is the global leader in delivering unique ancillary revenue models in food & beverage, retail and experiences for travel and mobility operators. We are a rapidly growing agile IT company with a strong focus on self-organization, agile corporate culture and a collaborative atmosphere.
For our customers in UAE and Australia, we are searching for a Key Account Support Specialist Middle East (m/f/d) to support the customer during daily operations in a staff position. Your main responsibilities are the coordination of various stakeholders and the communication of customer as well as Omnevo operation teams. Continuous problem-solving, report generating and keeping everyone involved informed and up to date is an essential part of your job.
Please note that for this position, we can only consider applicants who hold citizenship or a valid passport from the EU, UK, USA, Canada, Australia, New Zealand, Japan, South Korea, or Singapore, due to travel regulations and the need for frequent international travel.
Your job
- You serve as the link between key customer contacts and internal teams while resolving (technical) issues and problems faced by customers, deal with their complaints and improvement requests
- You support the customer proactively in using the Omnevo Software Suite as well as the ePos devices and identify further training needs
- You work closely with key account management and BI/Analytics team in Morocco to set up continuous reporting on sales data and completeness of data in back office
- You provide the Omnevo helpdesk team with background information on request and issues raised by the customer
- You are responsible to keep the communication afloat during bigger incidents, coordinate post-mortem meetings and provide summary reports with action items to the customer and the Omnevo product team
- You support requests for hardware and SLA reporting with hardware suppliers for ePos
What you bring along
- You have several years of practical experience as account or project manager in aviation, travel retail, logistics or catering, with a sound technical IT understanding and the willingness to learn
- You have a hands-on approach to solve customer issues, work as self-starter with a desire for ownership and commitment to the job and excellent service
- You possess excellent interpersonal and communication skills with the ability to network, build relationships and engage effectively with stakeholders at all levels of seniority
- You are a strong cross-functional collaborator and have experience with agile project management and organizations
- You are willing to travel – the role is based ideally in UAE (onsite job) and will include some occasion-based travel, including to Australia
