How to Drive In-Flight Retail for the Next Generation of Passengers
June 25, 2024
Airline retailing could be worth $40 billion by 2030 according to a new report by Mckinsey. The next generation of airline passengers presents a golden opportunity for airlines to soar in ancillary revenue through in-flight retail.
Gen Z is a Booming Market: By 2029, there will be a staggering 1 billion Gen Z passengers taking to the skies. This digitally native generation boasts higher spending potential than previous ones.
They Shop Differently: Gen Z craves a seamless omnichannel shopping experience. They expect to browse and purchase effortlessly across platforms – a stark contrast to the limitations of traditional in-flight sales. Additionally, they are more cost-conscious and sustainability-minded than previous generations.
Current Offerings Don't Fly: The tried-and-true duty-free options simply don't resonate with Gen Z. Airlines need to revamp their offerings to cater to these evolving preferences.
Developing an Omnichannel Strategy: Integrate in-flight shopping seamlessly with pre-flight and post-flight options. Imagine passengers browsing and pre-purchasing items on the airline's app before, during, and after their flight. This creates a smooth and familiar shopping experience for Gen Z.
Changing Onboard Retail Offerings: Stock up on products that resonate with Gen Z, such as sustainable and healthy food options, high-quality entertainment accessories (think noise-canceling headphones!), and eco-friendly travel essentials. Competitive pricing and special offers are also essential to attract budget-conscious Gen Z flyers.
Improving Comfort and Entertainment: Make onboard experiences more enjoyable to incentivize spending, especially on long-haul flights. This could include investing in comfortable seating, better entertainment systems, and offering activities that promote health and well-being.
Addressing Pain Points: Streamline the shopping experience by addressing passenger frustrations. Offer a wider variety of payment options, including contactless payments, and ensure a user-friendly interface for in-flight browsing and purchasing.
By understanding passenger preferences and adapting their offerings, airlines can create a more engaging and profitable in-flight retail experience. Not only for this target group but all various passengers wants and needs.
